GENERAL:
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws.
The shipping fees, which are the product shipping fees, will be borne by the buyers.
Each product purchased is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal 30-day period. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
If the seller becomes unable to sell the purchased product, he / she must notify the buyer in writing within 3 days from the date he / she learns about this situation. The total price must be returned to the Buyer within 14 days.
This 30-day legal period for the pre-ordered product(s) will start from the sales date announced on the sales page of the relevant product, and delays may occur due to the supplier company on this sales date. . Depending on the order collection, production planning and shipment time in the pre-order system, the planned delivery time can be extended up to a maximum of 10 weeks. In cases of force majeure (unforeseen and unavoidable situations), the delivery time does not work. In this case, the SELLER shall inform the BUYER in writing in advance. In this case, the BUYER may exercise one of the rights to cancel the order or to receive the product / products subject to the order by waiting for the delivery time. If the BUYER cancels the order, the refund / cancellation requests for the products purchased using the pre-order system will be returned to the BUYER within 60 days from the written request. Cancellations made for products purchased in installments are returned to the card account in installments.
IF THE PURCHASED PRODUCT IS NOT PAID:
If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
After the product is received, if it is determined that the credit card he paid for was used unfairly by unauthorized persons and the price of the product sold was not paid to the Seller by the relevant bank or financial institution, the Buyer; to return the product subject to the contract within 3 days at the SELLER's expense. It must be returned to the SELLER.
IF THE PRODUCT IS NOT DELIVERED ON TIME FOR REASONS NOT FOUND:
In the event of force majeure that the Seller cannot foresee and the product cannot be delivered on time, the Buyer shall be informed. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; If the payment has been made in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The buyer shall inspect the goods / service subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The goods / services received shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / service should not be used. The invoice must be returned with the product.
RIGHT TO OPT OUT
BUYER; Except for the exceptions specified in the "Products for which the right of withdrawal cannot be used", the BUYER may use the right of withdrawal from the contract by rejecting the goods within 7 (seven) days from the date of delivery of the purchased product to him or the person / organization at the address indicated by him, without assuming any liability, provided that the legal or criminal liability is notified to the SELLER through the following contact information and without any justification.
CONTACT INFORMATION REQUIRED TO BE NOTIFIED ABOUT THE SELLER'S RIGHT TO RETURN:
COMPANY
Title : LUNA AKTİF TEKSTİL VE EV YAŞAM ÜRÜNLERİ SANAYİ VE TİCARET ANONİM ŞİRKETİ
E-commerce site address: https://www.one-ofus.com
Address : Suadiye Mahallesi, Bağdat Caddesi, No:393B Kat:1/12 Kadıköy İstanbul 34740
Telephone : +90 530 640 93 39
E-mail: info@one-ofus.com
RIGHT OF WITHDRAWAL PERIOD:
In order to use the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or electronic mail within 7 (seven) days and the product must not be used within the framework of the provisions of "Products Belonging to the Person". The Right of Withdrawal cannot be used" provision is regulated in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
3. the invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns issued on the date of the invoice cannot be filled on behalf of the institutions unless the RETURN INVOICE is issued.) The box of the products to be returned. It must be delivered complete and undamaged together with its packaging and standard accessories, if any.
RETURN TERMS:
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 14 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.
Return/cancellation requests for products purchased using the pre-order system are returned to the buyer within 60 days after the request is submitted in writing. Cancellations made for products purchased in installments are returned to the card account in installments.
If the campaign limit amount determined by the SELLER falls below the campaign limit amount due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.
PRODUCTS THAT CANNOT USE THE RIGHT OF WITHDRAWAL:
The right of withdrawal cannot be used for products that cannot be returned due to their nature, disposable products, copyable software and programs, perishable or expired products. The use of the right of withdrawal in the following products depends on the condition that the packaging of the product is unopened, intact and the product has not been used.
-All kinds of software and programs
-DVD, VCD, CD and cassettes
-Computer and stationery consumables (toner, cartridge, ribbon, etc.)
-All kinds of cosmetics and health products
-Products for personal use
-Phone loading orders
DEFAULT AND LEGAL CONSEQUENCES
The BUYER accepts, declares and undertakes that if he/she defaults in case of payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may demand the costs and attorney fees from the BUYER and in any case, if the BUYER defaults due to the BUYER's debt, the BUYER agrees to compensate the damage and loss incurred by the SELLER due to the late performance of the debt. .
PAYMENT AND DELIVERY
You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our bank accounts (TL) on the site.
You can benefit from online single payment or online installment opportunities for all kinds of credit cards with your credit cards on our site. For online payments, the amount will be debited from your credit card at the end of your order.
Your requests are processed to be prepared for delivery at the end of the order. After your order is approved, it will be delivered to the cargo company at the end of 5 (five) business days at the latest. Delivery time for out-of-stock products will be 6 - 8 weeks. The status of your cargo can be tracked with the cargo tracking number that will be given to you as a result of your order. The products subject to the contract are delivered to the BUYER by the cargo company to be determined by the SELLER. Cargo cost and cargo insurance cost, if any, are added to the invoice price. The BUYER accepts and undertakes to pay these costs in advance.
After the payment is made, the delivery time of the contracted products to domestic cargo takes between 1 day and 2 weeks on average.
In transactions made with the pre-order system, delivery will start from the sales date announced on the sales page of the product, and delays may occur due to the supplier company on this sales date. In this case, the SELLER will inform the BUYER in advance in writing.
